There can be situations where the problem is related to other things which can affect the drive. Performing these steps can rule out a problem with the drive itself. Try connecting the drive to another computer to see how it reacts. Verify if the drive detects within Disk Management (on PC) or Disk Utility (on Mac). You may also try using a different cable as it maybe an issue with the cable. Try connecting the drive to another port on the computer and ensure it’s connected to a port directly (not in a hub, router, or docking station)? Even if a drive used to work in a hub, router, or docking station, problems can develop later. In your situation, we would suggest the following: We’re certainly sorry you’ve encountered this circumstance, however, we’re hoping to lend a helping hand and offer some assistance which may resolve the issue. From what we understand, your drive failed within three months of use. We regret to hear about your experience with the Seagate Backup Plus Portable HDD. Compatibility may vary depending on user's hardware configuration and operating systemĢ-month membership Adobe Creative Cloud Photography planĪdditional Information Date First Available Reformatting may be required for use with Time MachineĢ.
SEAGATE BACKUP PLUS SLIM 2TB EXTERNAL PORTABLE HARD DRIVE MAC OS X
Windows 7 or higher, or Mac OS X 10.11 or higher operating system1,2Īvailable SuperSpeed USB 3.0 port (required for USB 3.0 transfer speeds or backwards compatible with USB 2.0 ports at USB 2.0 transfer speeds)ġ.
Includes 1-year Mylio Create plan and 2-months Adobe CC Photography membership. Offers customized backup and file mirroring Works with Windows and Mac without needing to reformat Portable external hard drive for file backup Learn more about the Seagate STHN2000400 Best Seller Ranking
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